Ghayyas Hassan
Electrical Engineer
Profile summary
Results-driven Electrical Engineer with hands-on experience in telecom network operations, client support, and infrastructure monitoring. Skilled in managing routing, provisioning, SLA tracking, and system diagnostics for voice and messaging platforms. Proven expertise in tools like Alaris (SMS), Odine, and VOS3000 (Voice) and adept at collaborating with enterprise clients to resolve complex issues. Seeking to leverage my technical and support background in a role focused on corporate business support.
Career highlights
Ensured Voice/SMS Service Continuity: Analyzed real-time traffic using Alaris, Odine, and VOS3000 to ensure service continuity for voice and messaging.
Delivered After-Sales Inverter Service: Delivered after-sales service on inverters such as Sungrow, Goodwe, Huawei, and Solis, maintaining optimal system performance.
Key skills
Professional experience
Analyzed real-time traffic using Alaris, Odine, and VOS3000 to ensure service continuity for voice and messaging. Provided 24/7 support for voice/SMS services, ensuring SLA adherence for corporate clients. Troubleshot network issues using protocol analysis tools such as Wireshark and applied BGP/OSPF routing diagnosis. Collaborated with international clients via Zendesk and Skype, maintaining SLA dashboards and improving KPI compliance.
- Analyzed real-time traffic using Alaris, Odine, and VOS3000 to ensure service continuity for voice and messaging.
- Provided 24/7 support for voice/SMS services, ensuring SLA adherence for corporate clients.
- Troubleshot network issues using protocol analysis tools such as Wireshark and applied BGP/OSPF routing diagnosis.
- Collaborated with international clients via Zendesk and Skype, maintaining SLA dashboards and improving KPI compliance.
Delivered after-sales service on inverters such as Sungrow, Goodwe, Huawei, and Solis, maintaining optimal system performance. Provided frontline technical support, resolving complex electrical issues to ensure high customer satisfaction. Collaborated with design and operations teams to deliver efficient system designs and installations. Handled customer complaints with SLA tracking, system diagnostics, and high-resolution rates. Monitored solar electrical systems, implementing preventive maintenance and troubleshooting to ensure efficient operation.
- Delivered after-sales service on inverters such as Sungrow, Goodwe, Huawei, and Solis, maintaining optimal system performance.
- Provided frontline technical support, resolving complex electrical issues to ensure high customer satisfaction.
- Collaborated with design and operations teams to deliver efficient system designs and installations.
- Handled customer complaints with SLA tracking, system diagnostics, and high-resolution rates.
- Monitored solar electrical systems, implementing preventive maintenance and troubleshooting to ensure efficient operation.
Assisted in electrical design Projects, including AC & DC load analysis and battery backup calculations. Developed FDED, creating HVAC layouts, Single Line Diagrams (SLD), and floor plans using AutoCAD. Prepared compliance packages, MDB layouts and BOQ, using Microsoft Excel.
- Assisted in electrical design Projects, including AC & DC load analysis and battery backup calculations.
- Developed FDED, creating HVAC layouts, Single Line Diagrams (SLD), and floor plans using AutoCAD.
- Prepared compliance packages, MDB layouts and BOQ, using Microsoft Excel.